Terms of Service & Privacy Policy

Last Updated: March 23, 2025

1. Introduction

Welcome to Albatross Access. These Terms of Service ("Terms") govern your use of the Albatross Access platform, including our website, mobile applications, and services (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.

2. Definitions

"Clubs" refers to golf clubs that have registered with Albatross Access to manage visitor requests.

"Golfers" refers to individuals who have registered with Albatross Access to request access to Clubs.

"Users" refers to both Clubs and Golfers.

3. Account Registration

To use certain features of the Service, you must register for an account. When you register, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Clubs must verify their identity through our verification process, which may include domain validation and other confirmation steps. Golfers may be required to verify their handicap and other credentials to access certain features.

4. Service Description

Albatross Access provides a platform that allows Clubs to manage visitor requests and Golfers to request access to participating Clubs. The Service includes features such as:

• Account creation and management
• Club profile management
• Tee time inventory management
• Visitor qualification and approval workflows
• Payment processing
• Messaging and notifications

Albatross Access does not guarantee access to any Club. All visitor requests are subject to Club approval, and Clubs maintain complete discretion over who accesses their facilities.

5. User Conduct

You agree not to:

• Use the Service for any illegal purpose or in violation of any laws
• Provide false or misleading information
• Impersonate or misrepresent your affiliation with any person or entity
• Interfere with or disrupt the Service or servers or networks connected to the Service
• Attempt to gain unauthorized access to any portion of the Service
• Use any robot, spider, scraper, or other automated means to access the Service
• Circumvent or modify any security technology or software that is part of the Service

6. Payment Terms

Clubs may set their own green fees and visitor requirements. Albatross Access charges a service fee for facilitating bookings, which is clearly displayed during the booking process. All payments are processed securely through our payment providers.

Refunds are subject to each Club's cancellation policy, which will be displayed during the booking process. Albatross Access service fees may be non-refundable in certain circumstances.

7. Intellectual Property

The Service and its original content, features, and functionality are owned by Albatross Access and are protected by copyright, trademark, and other intellectual property laws. You may not use, copy, reproduce, distribute, modify, create derivative works of, publicly display, or exploit the Service or its content in any way without our permission.

8. Limitation of Liability

To the maximum extent permitted by law, Albatross Access and its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

• Your use or inability to use the Service
• Any unauthorized access to or use of our servers and/or any personal information stored therein
• Any interruption or cessation of transmission to or from the Service
• Any bugs, viruses, or other harmful code that may be transmitted to or through the Service
• Any errors or omissions in any content or for any loss or damage of any kind incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available via the Service

9. Indemnification

You agree to defend, indemnify, and hold harmless Albatross Access and its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from your use of and access to the Service or your violation of these Terms.

10. Modifications to the Service

Albatross Access reserves the right to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice. We shall not be liable to you or to any third party for any modification, suspension, or discontinuance of the Service.

11. Modifications to Terms

We may revise these Terms from time to time. The most current version will always be posted on our website. By continuing to access or use the Service after those revisions become effective, you agree to be bound by the revised terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Victoria, Australia, without regard to its conflict of law provisions.

13. Contact Information

If you have any questions about these Terms, please contact us at legal@albatrossaccess.com.

Last Updated: March 23, 2025

1. Introduction

Albatross Access ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service. Please read this Privacy Policy carefully. By accessing or using the Service, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

We may collect the following information that you voluntarily provide to us:

• Account Information: When you register for an account, we collect your name, email address, password, and other information necessary to create and secure your account.
• Profile Information: For Golfers, this may include your handicap, home club, and playing history. For Clubs, this may include club details, available tee times, and visitor requirements.
• Payment Information: We collect payment information when you make a booking or receive payment as a Club. We use secure third-party payment processors and do not store your full credit card details on our servers.
• Communications: We collect information when you communicate with us directly, such as when you contact our customer support team.

2.2 Information Collected Automatically

When you use our Service, we may automatically collect certain information about your device and usage, including:

• Device Information: We collect device-specific information such as your hardware model, operating system version, browser type, and mobile network information.
• Log Information: We automatically collect log information, including details of how you used the Service, IP address, and cookies that may uniquely identify your browser.
• Location Information: We may collect and process information about your location with your consent.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our Service
• To process transactions and manage your account
• To verify your identity and credentials
• To communicate with you about your account, bookings, and our Service
• To respond to your inquiries and provide customer support
• To personalize your experience and provide content tailored to your interests
• To monitor and analyze trends, usage, and activities in connection with our Service
• To detect, investigate, and prevent fraudulent transactions and other illegal activities
• To comply with applicable laws, regulations, and legal processes

4. How We Share Your Information

We may share your information in the following circumstances:

• With Clubs and Golfers: When a Golfer makes a booking request, we share relevant information with the Club to facilitate the request. Similarly, we share Club information with Golfers to enable bookings.
• With Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, and customer service.
• For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information with third parties when you have given us your consent to do so.

5. Data Retention

We retain your information for as long as necessary to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. If you delete your account, we may still retain certain information as required by law or for legitimate business purposes.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to correct inaccurate or incomplete information
• The right to delete your personal information
• The right to restrict or object to processing of your personal information
• The right to data portability
• The right to withdraw consent

To exercise these rights, please contact us at privacy@albatrossaccess.com.

7. Security

We take reasonable measures to help protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. International Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside Australia and choose to provide information to us, please note that we transfer the information to Australia and process it there.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@albatrossaccess.com.

Albatross Access acts as both a data controller and a data processor in relation to the personal information we collect and process. This section outlines our data processing practices in accordance with applicable data protection laws.

Data Processing Activities

We process personal data for the following purposes:

• Account creation and management
• Verification of golfer credentials
• Processing booking requests
• Payment processing
• Communication between clubs and golfers
• Customer support
• Analytics and service improvement

Subprocessors

We use the following categories of subprocessors to assist in providing our services:

• Cloud hosting and infrastructure providers
• Payment processors
• Email service providers
• Customer support tools
• Analytics providers

All our subprocessors are bound by data protection agreements that ensure they process personal data in accordance with applicable laws and our instructions.

Data Security Measures

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

• Encryption of personal data in transit and at rest
• Regular security assessments and testing
• Access controls and authentication
• Staff training on data protection and security
• Incident response procedures

Data Subject Rights Requests

We have procedures in place to respond to data subject rights requests in a timely manner. If you wish to exercise your rights, please contact us at privacy@albatrossaccess.com.

Albatross Access uses cookies and similar technologies to enhance your experience on our website. This Cookie Policy explains how we use these technologies and your choices regarding them.

What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.

Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the website to function properly and cannot be switched off in our systems.
• Functional Cookies: These cookies enable the website to provide enhanced functionality and personalization, such as remembering your preferences.
• Analytics Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site.
• Marketing Cookies: These cookies are used to track visitors across websites and display ads that are relevant and engaging for the individual user.

Your Cookie Choices

Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may impact your overall user experience. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

Cancellation policies are set by individual clubs and vary depending on the club and booking type. The specific cancellation policy will be clearly displayed during the booking process.

General Guidelines

While each club sets its own specific policies, here are some general guidelines:

• Early Cancellations: Most clubs offer full or partial refunds for cancellations made 7 or more days in advance.
• Late Cancellations: Cancellations made within 7 days of the booking date may be subject to partial refunds or no refunds, depending on the club's policy.
• No-Shows: No refunds are typically provided for no-shows.

Weather Cancellations

In case of inclement weather:

• If the club closes the course, a full refund will typically be provided.
• If the course remains open but conditions are unfavorable, the standard cancellation policy of the club applies.

Albatross Access Service Fee

Please note that the Albatross Access service fee may be non-refundable in certain circumstances, even if the club provides a refund for the green fee.

How to Cancel a Booking

To cancel a booking, please log in to your Albatross Access account, navigate to your upcoming bookings, and select the "Cancel" option. If you need assistance, please contact our support team at support@albatrossaccess.com.